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Customer Engagement - MagikMinds
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Customer Engagement

ENGAGE WITH CUSTOMERS IN NEW & MEANINGFUL WAYS

Keep Customers Connected and Engaged with Utility Times

The competitive landscape for distribution companies is rapidly changing. While one-way, invisible was once the norm, customers now want more services and more interaction with their providers.

Utility Times will help you keep customers tuned in and connected. The mobile app is loaded with self-service features to satisfy customer needs, expand revenue, and reduce your cost of customer service.

utility-times-web

Alerts & Notifications

Notify customers about bill due dates, payment confirmation, helpful tips, and more

mobile-notifications

Outage Management

Manage planned and unplanned outages with notifications and reporting

Heat Maps & Outage Cluster

Customers click on cluster on the map and zoom to see details

customer outages
customer care

Customer Care

One-touch connection between utility and customer

coupons

Coupons & Offers

Send coupons, offers, and payment incentives

grievances

Complaint Management

Register requests, complaints, queries, and feedback

billpay

Bill Pay

View and pay monthly bills

heatmap and outage

Consumption Pattern

Graphical display of usage patterns

Give your customers more services and more interaction

Contact us to learn more

Office Locations

World MAP

India

MagikMinds Software Services Pvt. Ltd.

2-48/5/6, Vaishnavi's Cynosure,

7E&7F, 7th Floor, Gachibowli,

Hyderabad-500032,

Telangana, INDIA

Phone : +91 40 48162222

USA

MagikMinds Inc.

4320 Winfield Road, Suite 200

Warrenville, Illinois 60555

USA

Phone : +1 630 300 3789​​​

Australia

MagikMinds Pty Ltd

203-205 Blackburn Road

Ground Level

Mt Waverley, VIC 3149

Australia.

Phone : +61 (03) 9847 6808

Copyrights 2017 @ MagikMinds.
All Rights Reserved

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